Chapter1. General Terms

Article 1 (Purpose)

These terms and conditions are referred to as 'TI Square Technology LTD.' (hereinafter referred to as 'Company'). The purpose is to stipulate the rights, obligations and responsibilities of the company and service users for the use of services provided by ) through network, websites and mobile devices, and other necessary matters.

Article 2 (Definition of Terminology)

The terms used in this agreement are as follows.
1. The term 'company' means a business operator that provides services through a website or mobile device.
2. The term 'member' (or 'user') means a person who enters into a contract of use in accordance with these terms and conditions and uses the services provided by the company.
3. Mobile devices are devices that can be used by downloading or installing content, and refer to mobile phones, smartphones, portable information terminals (PDAs), tablets, etc.
4. The term 'Account information' refers to information provided by members to the company, such as member's membership number, external account information, device information, nicknames, profile photos, service usage information, and usage fee payment information.
5. 'Application' means any program downloaded or installed through a mobile device to use the service provided by the company.
The definition of terms used in these Terms and Conditions shall be as prescribed by relevant laws and policies for each service, except as prescribed in paragraph 1 of this Article, and it shall be in accordance with general commercial practice.

Article 3 (Effect and modification of terms and conditions)

The Company shall post the contents of these Terms in the Service or on a linked screen so that Members can easily access and understand them. In such cases, important provisions — such as service suspension, termination or cancellation of the contract, and disclaimers — shall be clearly highlighted using bold text, colors, symbols, or through a separate linked screen, to ensure that Members can easily recognize and understand them.
If the company revises the terms and conditions, the date of application, details, and reasons for revision shall be specified and notified to members.However, if the change is unfavorable to the member or is a change in a serious matter, it shall be notified in the same manner as the text 30 days before the application date and notified to the member in the manner of Article 21, paragraph 1. In this case, the contents before the revision and the contents after the revision are clearly compared and displayed so that the members can understand it easily.
When the Company amends the Terms of Service, it shall notify Members of the revised Terms and request their consent to the changes. In doing so, the Company shall inform Members that if they do not explicitly express their acceptance or refusal of the revised Terms, such silence shall be deemed as consent. If the Member does not indicate their refusal by the effective date of the revised Terms, they shall be considered to have agreed to the changes. If a Member does not agree to the amended Terms, either the Company or the Member may terminate the Service Use Agreement.
The Company shall provide a means for Members to make inquiries and receive answers concerning these Terms.
The Company may amend these Terms and Conditions to the extent that they do not violate relevant laws such as the Electronic Commerce Act, the Terms and Conditions Regulation Act, the Information and Communication Network Utilization and Information Protection Act.

Article 4 (Conclusion and Application of the Service Use Agreement)

The service agreement is concluded when a person who wishes to become a member (hereinafter referred to as “applicant for membership”) agrees to the contents of these terms and conditions, then applies for service use, and the company approves the application.
In principle, the company approves the application of the applicant for membership. However, the company may refuse approval for applications for use that fall under any of the following items.
1. If the contents of the application form are false or the application requirements are not met.
2. When using the service through unusual or indirect methods in a country where the company does not provide the service.
3. If the application is made for the purpose of disrupting social well-being, order, or morals.
4. In cases where the Service is intended to be used for unlawful or improper purposes.
5. If a user attempts to use the Service for the purpose of pursuing profit or engaging in commercial activities.
6. In cases where consent is judged to be inappropriate for any other reason.
The Company reserves the right to defer its approval if any of the following cases apply, until the cause is remedied.
1. If the company does not have sufficient facilities, has difficulty supporting specific mobile devices, or has technical difficulties.
2. In case of service failure, service usage fee, or payment method failure.
3. If it is determined that it is difficult to approve the application for use due to any other reason.

Article 5 (Rules outside the terms)

Matters not specified in these Terms and Conditions and the interpretation of these Terms and Conditions are subject to the 「Act on Consumer Protection in Electronic Commerce, etc.」, 「Act on Regulation of Terms and Conditions」, 「Promotion of Information and Communications Network Utilization and Information) Comply with relevant laws or commercial practices such as the “Act on Protection, etc.” and the “Contents Industry Promotion Act.”

Chapter 2. Personal information management

Article 6 (Protection and use of personal information)

The Company strives to protect members' personal information in accordance with relevant laws and regulations, and the protection and use of personal information is subject to relevant laws and the Company's personal information processing policy. . However, the company's privacy policy does not apply to linked services other than those provided by the company.
The company does not provide members’ personal information to others without their consent, except in cases where there is a request from a relevant state agency, etc. in accordance with relevant laws and regulations.
The company is not responsible for any damage caused by leakage of personal information due to the member's fault.

Chapter 3: Obligations of the Parties to the Service Use Agreement

Article 7 (Obligations of the Company)

The Company will faithfully comply with the relevant laws and regulations and the exercise of rights and performance of obligations stipulated in these Terms and Conditions in good faith.
The company must have a security system to protect personal information (including credit information) so that members can safely use the service, and it must disclose and comply with the personal information processing policy. The company ensures that members’ personal information is not disclosed or provided to third parties, except as provided in these Terms and Conditions and the Privacy Policy.
While working to improve the Service for continuous and stable operation, the Company shall make every effort to promptly repair or restore any equipment failures or loss/damage of data, unless such issues arise from unavoidable circumstances such as acts of God, national emergencies, or technical limitations beyond current capabilities.

Article 8 (Obligations of the Member)

Members shall not engage in any of the following acts in relation to the use of services provided by the company.
1. Entering false information when applying for use or changing member information
2. Acts of impersonating a company employee or operator, sending e-mails using someone else's name, impersonating someone else, or falsely indicating a relationship with another person.
3. Illegal use of another member's ID and password
4. Collecting, storing, posting or distributing other members’ personal information without permission
5. Acts of engaging in or inducing speculative activities such as gambling, exchanging or posting obscene or vulgar information or linking to obscene sites, or sending words, sounds, writings, pictures, photos or videos that cause shame, disgust or fear to others. Unhealthy use of the service, such as transmitting or distributing
6. Unauthorized use of the service for purposes other than those intended for profit, sales, advertising, public relations, political activities, election campaigns, etc.
7. Unauthorized copying, distribution, promotion or commercial use of information obtained using the company's services, or using the service by abusing known or unknown bugs.
8. Acts of profiting by deceiving others or causing damage to others in connection with the use of the company’s services.
9. Any act that infringes on the intellectual property rights or portrait rights of the company or others, or that defames or causes damage to others.
10. Intentionally transmitting or posting information (computer programs) whose transmission or posting is prohibited by law, or viruses, computer codes, files, programs, etc. designed to disrupt or destroy the normal operation of computer software, hardware, or telecommunications equipment. ⋅Distribution or use
11. Modify the application, add or insert other programs into the application, hack or reverse engineer the server, leak or change source code or application data, or build a separate server without receiving special rights from the company. , An act of impersonating the company by arbitrarily modifying or stealing part of the website.
12. Other acts that violate relevant laws or are against good morals and other social norms.
Members are responsible for managing their accounts and mobile devices, and must not allow others to use them. The Company shall not be held liable for any damages arising from the Member’s negligence in managing their mobile device or from permitting others to use it.

Chapter 4: Use of the Service and Restrictions on Use

Article 9 (Service Provision)

The company allows members who have completed the service agreement in accordance with the provisions of Article 4 to use the service immediately. However, for some services, the service may start from a designated date depending on the company's needs.
In the course of providing services to Members, the Company may, at its discretion, offer ancillary services in addition to the services stipulated in these Terms.
The Company may differentiate the use of the Service by categorizing Members into tiers and segmenting factors such as hours of use, frequency of access, and the range of services offered.

Article 10 (Use of Service)

The Service is available during hours determined by the Company’s operational policies. The Company shall notify users of the service hours through appropriate channels, including but not limited to the application’s main screen or official service announcements.
Notwithstanding Paragraph 1, the Company may temporarily suspend all or part of the Service in any of the following cases. In such instances, the Company shall provide prior notice of the reason and duration of the suspension through appropriate channels, such as the application's home screen or service announcements. However, if prior notice is not possible due to unavoidable circumstances, the Company may notify users afterward.
1. When required for system operation, including but not limited to regular maintenance, server upgrades or replacements, and network instability.
2. When the normal provision of the Service is impossible due to circumstances such as power outages, failures in service facilities, excessive user traffic, or maintenance and inspection of infrastructure by telecommunications carriers.
3. When events such as war, armed conflict, natural disasters, or comparable national emergencies occur, or in any other situation beyond the Company’s reasonable control.
The company provides services using a dedicated application or network for mobile devices. Members can download and install the application or use the service for free or for a fee by using the network.
For services accessed via a downloaded application or through a network, the Service is provided in accordance with the specifications of the mobile device or mobile carrier. In cases where the user changes their mobile device, changes their phone number, or uses international roaming, some or all parts of the Service may become unavailable, and the Company shall not be held liable in such cases.
Background operations may occur when using the Service through a downloaded application or network. Additional charges may be incurred depending on the mobile device or carrier used, and the Company assumes no responsibility for such charges.

Article 11 (Modification and Suspension of the Service)

The Company may modify the Service as necessary for operational or technical reasons to ensure smooth service delivery, and will notify users of such changes in advance through the Service. However, in cases where changes are unavoidably required—such as for bug fixes, error corrections, or urgent updates—or if the changes are not significant, the Company may provide notice after the changes have been made.
The Company may discontinue the entire Service if it becomes difficult to maintain due to significant business reasons, such as transfer of business, corporate division, merger, or other similar events. In such cases, the Company shall notify users of the service termination date, reason for discontinuation, and any applicable compensation terms at least 30 days prior to the termination date, via the application’s home screen or a linked screen, and by the method specified in Article 21, Paragraph 1.

Article 12 (Auto-Renewing Paid Services)

The Company offers paid services with automatic renewal, which may be provided as monthly or annual subscriptions depending on the renewal period. Purchases of paid services are made through in-app payments (e.g., Apple or Google Play), and in such cases, responsibility for billing and any payment-related issues, including charges to the member’s payment method, lies with the respective platform.
The Member understands and agrees that the paid service subscription will automatically renew and be charged to the registered payment method for each subscription period, unless the Member notifies the Company of their intent to cancel or opt out of automatic renewal before the billing date.

Article 13 (Cancellation & Refund policy)

The company collects and utilizes member's mobile device information (settings, specifications, operating system, version, etc.), excluding member's personal information, for smooth and stable operation of the service and improvement of service quality. can.
The company may request additional information from members for the purpose of improving services and introducing services to members. The member can accept or reject this request, and if the company makes this request, the member will be notified that the member can reject the request.
The Member may cancel their subscription at any time before the end of the billing cycle. Such cancellation will take effect at the end of the applicable billing period (monthly or annual), and the Member will retain access to the Service until that time.
If you have subscribed to the Service through in-app purchases (such as via the App Store or Google Play Store), your subscription is subject to the cancellation and refund policies of the respective platform, including its policies on withdrawal of consent.
The Company shall not be held liable to the Member for any suspension or discontinuation of the Service due to reasonable causes, including force majeure events, reasons attributable to the Member’s use of their account, use of the account by a person who has been authorized or had the account information shared by the Member, or any other causes beyond the Company’s control.
In the event that the Company suspends or restricts access to the Service, or terminates the Member’s account due to a material violation of the Terms of Service, reasons attributable to the use of the Member’s account, or force majeure events, the Member shall not be entitled to any refund or other form of compensation.

Article 14 (Provision of advertising)

The Company may place advertisements within the Service in connection with the operation of the Service.
You may be connected to advertisements or services provided by others through banners or links in the services provided by the company.
If you are connected to an advertisement or service provided by another person pursuant to Paragraph 2, the service provided in that area is not within the company's service area, so the company does not guarantee reliability, stability, etc., and the company is also responsible for any damages suffered by the member as a result. We are not responsible. However, this does not apply if the company facilitates the occurrence of damage intentionally or through gross negligence or fails to take measures to prevent damage.

Article 15 (Attribution of copyright, etc.)

Copyright and other intellectual property rights for content within the service produced by the company belong to the company.
Members may not reproduce, transmit, or otherwise copy or transmit information (editing, publishing, performing, distributing, etc.) without the prior consent of the Company or the provider, among the information obtained by using the game service provided by the Company. It must not be used for profit or allowed to be used by others (including broadcasting, creation of secondary works, etc.).

Article 16 (Restriction of Service Use for Members)

Members must not engage in any act that violates the member's obligations under Article 8, and in the event of such act, the Company shall restrict the member's use of the service according to the following categories: Use restrictions, including other measures, may be taken.
If the restriction of service use under Paragraph 1 is justified, the Company shall not be liable for any damages incurred by the Member as a result of such restriction.
The company may suspend service use of the account until the investigation into the following reasons is completed.
1. In the event of a legitimate report that the account has been hacked or stolen
2. If the Member is reasonably suspected of using unauthorized software or being involved in illegal activities, such as operating an unlawful workstation
3. In other circumstances requiring temporary measures that are reasonably comparable to the aforementioned cases
After the investigation under Paragraph 3 is completed, in the case of paid services, the Company shall compensate the Member by either extending the usage period for the duration of the suspension or providing an equivalent paid service or cash. However, this shall not apply if the Member is found to have been responsible for any of the reasons specified in each subparagraph of Paragraph 3.

Article 17 (Reasons and Procedures for Restricting Service Use)

The Company shall determine the specific reasons and procedures for service restrictions under Article 15, Paragraph 1, in accordance with its operational policies, taking into consideration the nature, severity, frequency, and consequences of the prohibited conduct.
When the Company imposes a service restriction as set forth in Article 15, Paragraph 1, it shall notify the Member in advance of the following matters. However, if urgent action is required, the Company may provide such notice afterward.
1. The reason for the service restriction
2. The type and duration of the service restriction
3. How to file an objection to the service restriction

Article 18 (Appeal Procedure for Service Restrictions)

If a Member wishes to object to the Company’s service restriction, they must submit a written objection stating the reason for the objection to the Company within fourteen (14) days from the date of receiving the notice of such restriction. The objection may be submitted in writing, by email, or through any other equivalent means.
The Company shall provide a response to the reason for objection, in writing, by email, or by any equivalent means, within fifteen (15) days from the date of receipt of the objection under Paragraph 1. However, if it is difficult for the Company to respond within this period, it shall notify the Member of the reason for the delay and the expected timeline for resolution.
If the reason for dissatisfaction is valid, the company will take action accordingly.

Chapter 5. Termination of service agreement

Article 19 (Contract Termination,etc.)

If a Member no longer wishes to use the Service, they may terminate the Service Use Agreement at any time by requesting membership withdrawal. All information retained by the Member within the Service will be permanently deleted and will not be recoverable.
In the event that a Member engages in conduct prohibited under these Terms or the applicable service policies, or if there exists any other material reason that renders the continuation of this Agreement impossible, the Company may suspend the Service for a specified period or terminate the Service Use Agreement.
Refunds and compensation for damages under paragraphs 1 and 2 are processed in accordance with the “Content User Protection Guidelines.”
In order to protect the personal information of members who have not used the company’s services for one year consecutively from the date of the most recent service use (hereinafter referred to as “dormant accounts”), the company terminates the service agreement and takes measures such as destroying the member’s personal information. You can take . In this case, the member will be notified of the fact that measures such as contract termination and personal information destruction will be taken at least 30 days prior to the date of action and of the personal information to be destroyed.

Chapter 6: Liability for Damages and Disclaimers

Article 20 (Company’s Indemnification of Damages)

If the company or member causes damage to the other party by violating these terms and conditions, the company or member is responsible for compensating for the damage. However, this does not apply if there is no intention or negligence.
In the case where the company enters into a partnership agreement with an individual service provider and provides individual services to members, if damage occurs to the member due to the individual service provider's intention or negligence after the member agrees to these individual service terms and conditions, The individual service provider is responsible for any damages.

If the Company fails to achieve or maintain the guaranteed service level due to reasons attributable to the Company, compensation shall be provided in accordance with the Service Level Agreement (hereinafter referred to as “SLA”), and the scope of liability for damages shall be governed by the provisions below.

Monthly Availability Rate	Service Credit
Less than 99.9% but greater than or equal to 99.0%	10% of the Monthly Fee
Less than 99.0% but greater than or equal to 95.0%	25% of the Monthly Fee
Less than 95.0%	50% of the Monthly Fee

The Company’s liability for any inability of the Member to use the Service is limited to the scope specified in the SLA. The Company shall not be responsible for any indirect, incidental, or consequential damages, including but not limited to the Member’s anticipated profits.The Company’s liability for any inability of the Member to use the Service is limited to the scope specified in the SLA. The Company shall not be responsible for any indirect, incidental, or consequential damages, including but not limited to the Member’s anticipated profits.
This clause applies solely to Members who are paying subscribers of the Company’s services. The Company assumes no liability for any damages arising from the use of free services, including services provided through events or promotions.

Article 21 (Member’s Liability for Damages)

In the event of a dispute arising from any of the following causes, the Member agrees to indemnify, defend, and hold harmless the Company, its affiliates, and their respective officers, employees, agents, partners, and licensors from and against any and all claims, damages, or losses.
1. Any breach or violation by the Member of the Terms of Service, applicable laws, or regulatory provisions
2. Any actions undertaken by the Company to investigate suspected violations or to address confirmed breaches of the Terms
If the Member is required to compensate the Company for damages, such compensation shall include, without limitation, legal costs, expenses, and any damages resulting from the aforementioned claims.
In the event that the Company seeks compensation for damages from a Member, the procedures shall be governed mutatis mutandis by the provisions of Article 20.

Article 22 (Company Exemption)

The Company shall not be liable for the provision of services if it is unable to provide services due to a natural disaster or other force majeure.
The company is not responsible for any damage caused by repair, replacement, regular inspection, construction, or other similar reasons of service equipment. However, this does not apply if it is due to the company's intention or negligence.
The company is not responsible for any disruption in service use caused by the member’s intention or negligence. However, this does not apply if the member has an unavoidable or justifiable reason.
The Company is not responsible for the reliability or accuracy of information or materials posted by members in connection with the service, unless there is intent or gross negligence.
The company has no obligation to intervene in transactions or disputes that arise between members and other members or others through the service, and is not responsible for any damages resulting therefrom.
The Company bears no liability for any damages arising from the use of services provided without charge, except in cases where such damages result from the Company’s willful misconduct or gross negligence.
The Company assumes no responsibility for the Member’s failure to obtain the expected results or for any loss of expected benefits arising from the use of the Service.
The company is not responsible for third-party payments that occur due to a member's failure to manage mobile device passwords, passwords provided by the store, etc. However, this does not apply if it is due to the company's intention or negligence.
If a member is unable to use all or part of the content due to a change in mobile device, change in mobile device number, change in operating system (OS) version, overseas roaming, change in telecommunication company, etc., the company is not responsible for this. However, this does not apply if it is due to the company's intention or negligence.
If a member deletes content or account information provided by the company, the company is not responsible for this. However, this does not apply if it is due to the company's intention or negligence.

Article 23 (Notification to the member)

The Company may provide notices to the Member via the Member’s registered email address or by text message (LMS/SMS).
In the case of a general notice to all Members, the Company may fulfill its notification obligation under Paragraph 1 by posting the notice within the Service or by displaying a popup message for a period of at least seven (7) days.

Article 24 (Jurisdiction and Governing Law)

These Terms and Conditions shall be governed and interpreted in accordance with the laws of the Republic of Korea. If a lawsuit is filed due to a dispute between the company and a member, the competent court shall be the court in accordance with the procedures prescribed by law.

Article 25 (Handling of Member Complaints and Dispute Resolution)

In consideration of Member convenience, the Company shall provide instructions within the Service or on a linked page regarding the procedure for submitting opinions or complaints. A dedicated team shall be assigned to address and manage such feedback.
If a Member’s opinion or complaint is objectively deemed valid, the Company shall address it promptly within a reasonable period. However, if it requires an extended period to process, the Company shall inform the Member of the reason for the delay and the expected timeline either by posting a notice within the Service or by providing individual notice in accordance with Article 21, Paragraph 1.
If a dispute arises between the Company and a Member and is referred to a third-party dispute resolution institution, the Company shall diligently provide evidence of any measures taken against the Member, such as service restrictions, and may comply with the resolution or recommendation of such institution.

Addendum

Effective Date: NOV 05, 2022

HelloCOCO Service Terms and Conditions